Quote from: LittleGnome on June 25, 2011, 10:42:35 AM

Okay, so Mr. Williams is saying he did his security 'due diligence' and for that I suppose he wants a gold star...

Alright, so one gold star for security competency.

The trouble is, Mr. Williams, that you are at this point coming across as -Incompetent- at the other crucial aspect of secure financial services - Providing. Financial. Service.

I'm assuming that I am one of those customers who did not have an email on file, as I don't remember ever being prompted for one, and I know I have not received an email with reset instructions. So it's great that you put up a 'bulletin' stating what you had done. What was lacking there was -any- instructions on how to get in contact with you for those of us for whom the 'bulletin' was intended. There was a PGP key listed, which is great because now I can write you an encoded message, put it in a bottle, flush it down the toilet and hope that it makes it's way from the Great Lakes, down the St. Lawrence Sea Way to the Atlantic, where a passing sea turtle can take it to your front door.

There's no other way to contact you on your site, beyond a snail-mail postal box address. I had to look up your email address on Whois (it's [REDACTED], in case any spam bots are reading), and still that hasn't gotten a response. Likewise, setting up a second account, so I could post a support request has also gotten no response. I'm sure you've got ~~tens~~ hundreds of other customers with similar problems, who are only now figuring out how to contact you, I'm sure you're swamped.

So, Mr. Williams, I'm going to refrain from asking you if you are a THIEF for the time being, and ask instead - as I am left speculating wildly, due to a lack of any meaningful public or private response...

Are you and INCOMPETENT KNOB?

Sincerely, LittleGnome, ESQ.

EDIT: I have now received an initial response to my support request sent through my second account. I intend to follow up with them, and if this leads to a solution for me I'll let you know. If it doesn't, I'll let you know that too. As a peace offering, I removed the email link to the address in the Whois database.

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