Quote from: torrentco on January 17, 2018, 03:30:29 PM

kraken s in a very good condition right now.
thanks for the update.nice one kraken team.

Hi torrentco. We're glad to hear that! Let us know if anything comes up!

Quote from: haloxon on January 17, 2018, 03:41:56 PM

my request (864152) to kraken-support is unanswered since Nov 15th. I guess there won't be a reply anymore ...

Hi haloxon. I can see that your ticket has been solved. If you need anything else just let us know.

Quote from: cryptopayments on January 17, 2018, 05:58:42 PM

I have been trying to contact support since Jan 3 regarding a EUR wire that was sent from Kraken to my bank and rejected due to a sudden change in their 'crypto policies'. I provided full SWIFT details of the return, however they have simply ignored my support requests except for one Mario almost 1 week ago who wrote to say they needed more details to which I provided the SWIFT details
Do they have any other form of contact other than the useless support site? Phone number? A real office?

Thanks all
Marco

Hi cryptopayments. We do not offer phone support. Please don't call numbers that you find online, because they will most likely be a scam. I'd suggest escalating your ticket using this form. Thank you for your patience.

Quote from: MohAli59 on January 17, 2018, 06:46:22 PM

This sounds to me like nothing more than an excuse. I have given EVA (support) all the information as requested. She replied only that an Account Access specialists would look into the matter, nothing about any merged tickets and no replies whatsoever since then. Instead of excuses and more useless forms, why not just have someone get off his lazy behind and solve the matter?!?!

Hi MohAli59. If you've escalated your ticket, someone will be with you as soon as possible. Thank you for your patience.

Quote from: win07 on January 17, 2018, 09:41:38 PM

Support answer my question really fast now.

Hi win07. I'm glad to hear it. Please reach out if you need anything else!

Quote from: not.you on January 17, 2018, 10:25:28 PM

Ive been seeing timeout errors again off and on all day Undecided

Status page shows api responses getting laggy again...

Hi not.you. Please be sure to report any instances like this to https://support.kraken.com. Thank you for posting about this.

Quote from: mescalito on January 17, 2018, 10:48:39 PM

Requesting a withdrawal needed many tries, but I managed to do that in the end

What didn't work for me today though, was margin trading.

Hi mescalito. Margin trading is currently disabled. Our developers are working towards getting it back up and running ASAP. For updates please follow https://status.kraken.com/incidents/nswthr1lyx72.

Quote from: Flexfled on January 17, 2018, 11:41:52 PM

Update--another wire attempt, this time out to a different US bank account and smaller in size, has now FAILED. Again, I have no knowledge as to why it has failed or what I can do about it. And no human email contact with Kraken support, nor support ticket requests, has been responded to. Please, Kraken, let us know what is up...

Hi Flexfled. This is not a Kraken-wide issue. As previously stated, I'd suggest escalating your ticket using this form and one of our agents will be with you as soon as possible. Thanks for your patience.

Quote from: NHammer on January 18, 2018, 03:23:09 AM

I've had 5 failed USD withdrawals from Kraken since 12/30, 0 successful USD withdrawals. I was told by support that there is a technical issue verifying account info through their funding partner. Doesn't really help much, since I'd really like my USD. I have another withdrawal in queue. It's not just you.

Hi NHammer. Please open a ticket here and escalate that ticket using this form. One of our agents will look into this for you as soon as possible. Thanks for your patience.

Quote from: jayjpass on January 18, 2018, 05:40:11 AM

hi kraken team , I applied tier 4 verification almost A month, can you tell me the progress for now , thank you . ticket :1252943

Hi jayjpass. I'd suggest escalating your ticket using this Google form. Thank you for your patience.

Quote from: MrN1ce9uy on January 18, 2018, 06:31:57 AM

The site had been working fine with zero issues for a few days now. Today I deposit some coin and then come back to Error 520 Web server is returning an unknown error.

Hi MrN1ce9uy. I'm so sorry to hear that. Could you please report this incident on https://support.kraken.com? Thank you for posting about this here.

Quote from: enhu on January 18, 2018, 08:21:20 AM

Its been 4 days since the day I sent my support ticket but no one replied yet. Its stressful to see my balance appear in my wallet upon checking the explorer but not on the kraken dashboard. Not acceptable. I tried checking whether they are also active on facebook but also not. They even pinned a message telling us to send a support ticket on the kraken support. I expect I did the right thing but no reply.

Hi enhu. I'm sorry to hear about the delay. Could you please escalate you ticket using this form? Thanks for your patience.

Quote from: cc-trader on January 18, 2018, 02:34:41 PM

Hello kraken,

at first your update was great - takes 3 days not 2 houers but just in time befor the charts crashed.

i would like to send bitcoincash to another bitcoin cash address and i got an error message :

Invalid amount

Address        xxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Amount        ฿0.01000
Fee        ฿0.00100

is a tier 3 verification required to withdraw crypto currencies ? minimum withdraw ist 0.001 BCH - are the calculations in bitcoin and not bitcoinCASH ?

Hi cc-trader. Sometimes the invalid amount error can be cause by adding a number such as ".01" or "0,01" rather than "0.01". Please make sure this is not the issue. Also be sure to check if you have any open orders tying up your BCH balance. If this does not resolve your issue, please open a ticket here and escalate that ticket using this form. Thank you for reaching out.