Quote from: vcsmith on August 06, 2013, 03:00:08 PM

Quote from: Bitcoinorama on August 06, 2013, 02:56:32 PM

Quote from: vcsmith on August 06, 2013, 02:53:23 PM

Quote from: Flying Hellfish on August 06, 2013, 01:15:30 PM

That being said I would not simply take a PP CS agents email as gospel, I personally would be on the phone politely pointing out that BF Labs appears to breaking PayPal ToS (and FTC regulations by refusing refunds). Keep going up the ladder on the phone it will likely yield the best results.

I agree.

I sent several e-mails (mainly to establish a paper trail), but I got farther with the phone calls. None of my PayPal calls were short, and I never accepted "no" as an answer. In my opinion, phone calls and stubbornness are the keys.

And patience! You need patience when speaking to anyone at Paypal...

I agree with that as well. Had I written rude e-mails or yelled/cursed on the phone, then I doubt I would've had a reason to start this thread. One can be stubborn without being an ass.

BFL needs PayPal. If that relationship is broken...

Yeah it's alright to have a little rant on a forum time to time, most people are thick skinned and will forgive here, but when you're answering phones for minimal wage or thereabouts and have dealt with 100's of people, most of which can't operate a computer and when your actual means of assistance is somewhat restricted by the powers that be at Paypal, you need to give these guys a break and be as thoughtful as possible if you wish to have some manners reciprocated. Most do want to help, it may take a few redials to catch that one guy or girl that's exceptional though, and with Bitcoin in the rise Paypal really needs to up their game in customer relations...