Quote from: Kraken-Septimus on February 06, 2018, 07:08:31 PM

Quote from: alchmiya on February 06, 2018, 03:55:36 AM

I found this statement in the "How do I deposit EUR into my account?" section in Kraken:

Clients outside SEPA countries should use SMBC (SWIFT) but may also use (2), Fidor Bank AG Wire Transfer, in certain situations.

Can I wire transfer to Fidor Bank AG from outside SEPA countries? What is that certain situations?

I really hope you will allow it as wire transfer to Germany is much cheaper for me compared to wire transfer to Japan.

Hi alchmiya. Technically this is an option for people outside of the SEPA zone, but you will not be able to withdraw funds with this same method. Let us know if you need anything else.

Quote from: Joseph.HD on February 06, 2018, 08:09:07 AM

Dear Kraken Support,

I need to deposit in USD, but still no option for me in the Funding Menu..

Based on this article :
https://support.kraken.com/hc/en-us/articles/204061046-How-do-I-deposit-USD-into-my-account-non-US-Resident-

I'm supposed to be able to deposit in USD since I'm on the Tier 3 Verification.

I have summitted a ticket (1503911) and escalate it, but still no response at all from your side.

Please help me so that I can deposit in USD ASAP..

It has been a week for me to wait my Tier 3 Verification so that I can deposit USD, but after Tier 3, still there is no option for that Sad

So please help me to solve this problem as soon as possible..

Thank you in advance for your support & understanding.

Hi Joseph.HD. Unfortunately, our banking partner does not accept wire transfers from your country. You're welcome to deposit EUR via SEPA transfer if you have an account in the SEPA zone, or deposit cryptocurrencies. Sadly, we have no way around this at this time. Thanks for understanding.

Quote from: Victorvpc on February 06, 2018, 11:28:44 AM

We are talking of a ticket 2 months old, Could you please check my position in the queue and give me an estimate of an answer date for my ticket? It is important to know if am going to be answered in 2 weeks or in 50 years. My actions cannot be the same.

Why don't you give phone support? Can I talk to someone that is not a machine sending the same e-mails to everyone? It is like talking to a wall.

Thanks for your prompt reply.

Hi Victorvpc. I'm sorry for the wait. Unfortunately, we do not have an estimate at this time. Your issue requires a specific team and they have a significant backlog at this time. We are not able to offer phone support at this time but if we can in the future we will make a public announcement about it. Thanks for understanding.

Quote from: nevermindthebotox on February 06, 2018, 02:54:45 PM

Kraken's "please allow five days blahblah" after sepa deposit is actually automatically at least eight days... if you are lucky.

How on earth you still haven't fixed this delay when making deposits ?? yeah ticket sent, escalated and automatic " Cry

"-reply received

Roll Eyes

Hi nevermindthebotox. We're not having any widespread delays with SEPA transfers. They're automatically credited when they arrive to a client's account, which takes between 1-5 business days. If you're missing a deposit please be sure to escalate your ticket using /forms/2VolutBY6HBGJRRA3]this form. Thanks for your patience.

Quote from: alchemistpower on February 06, 2018, 04:41:21 PM

Yes, funding page unavailable, also "Get Verified" is unavailable.

Quote from: Blackshadow007 on February 06, 2018, 04:46:45 PM

This is seriously annoying to have this kind of error during such volatile situation , Kraken upgraded their system but again same thing which is sad .

Hi Guys. These issues should be resolved now. If you're still seeing errors please open a ticket here and escalate that ticket using /forms/2VolutBY6HBGJRRA3]this form. Thank you for your patience.

Hi, I do not need to withdraw. I only need to deposit fund to buy btc. And I want the cheapest and fastest way (Same-day transfer to Germany provided by my bank) to deposit fund which is to transfer to Germany instead of Japan.
Anyway, I have transferred EUR1209 to Fidor Bank AG with my unique reference included and understand that EUR5 will be deducted. I hope everything will go well.