Quote from: Freewallet on February 22, 2018, 09:52:40 AM

Quote from: matann3333 on February 20, 2018, 08:01:17 AM

I have the same problem , I bought power ledger tokens in ICO before 5 months . didnt get them yet. LOOK:

here is my ethereum address with my POWER tokens on the freewallet:
https://etherscan.io/address/0xf07b525596383d85bb0e1e800ac290f703bc5bd5

This is tx hash of the transaction: https://etherscan.io/tx/0x5779a20fbb725fef3318049e95d3c30aabde5b2e91bb8de8feb9bb26885d0ae6 when POWER was transferred to my ethereum address on freewallet.

They have now new address with POWR tokens but they dont want to transfer.

matann3333, you transferred your POWR tokens before the support for them has been enabled. What matters is when you submitted your support request, not how many times you wrote about your issue. There are dozens of ICOs coming up every month, and although we inform our users about the limited amount of tokens we currently support, many people participate in token sales anyway. That's why there are a lot of requests to add this or that token, which are completed in the order they were received. Apologies for the delay!

Hi Freewallet,

As far as I know, your team is EXTREMELY ACTIVE in responding people's complaints to show that you are really care of your customers; however, there is NOT real outcome. If you could atleast improve the service your could have saved time and earned reputation, resulting to far more benefits rather than CHEATING people like this.