Quote from: lajz99 on September 12, 2013, 12:26:20 AM

Quote from: PuertoLibre on September 12, 2013, 12:15:43 AM

Quote from: lajz99 on September 12, 2013, 12:10:00 AM

Quote from: PuertoLibre on September 12, 2013, 12:00:01 AM

According to Josh (Inaba), only 1% of their customers are angry or irate.

Considering you were swamped by requests...can we now assume this 1% has doubled or trippled?

lol, I have replied to at LEAST 60 messages.

60 x 100 = 6000

Assuming there are at least 20,000 customers....you are still well within his assertions. (not including everyone with previous refunds to this day)

Anyway,

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I thought this might be helpful to you, but you should create a template where people can plug in the relevant information that you'll need. It should help you read through their messages alot quicker and respond quicker.

(Please keep tabs on how many messages are roughly coming in each day. I want to know (as does the community) how many 1%'s you can possibly respond to. (or for that matter...how many are seeking refunds.)

Donate to this guy folks, he is helping you get your cash back out of a sinkhole. He deserves at least a 1% donation for your recovered funds. Without him you would be squarely at -100%.

Let me be a little more transparent... I actually don't require any information on my end as this escalation method requires the original purchaser with their PayPal purchase information to reach out, it's just a lot of messages to respond to when they've got a 26 second limit on us. I'm basically sharing the method that I and 6 others at this point have used to obtain a refund from PayPal via a team that does not have a published escalation path. I've been sending a somewhat templated response to everyone AFTER I do some due diligence to try to keep the method from being infiltrated and I think it's best for them to submit their request without me providing canned language that makes the request seem less personal.

Like I've said, I'm not charging to help anyone and I REALLY hope more of you guys can obtain refunds. I'm more than happy to accept donations if you're able to obtain your $ back but of course it's not required.

+1 Keep helping them get refunds.