Quote from: kraken-augustus on March 13, 2018, 07:35:55 PM

Quote from: latoxine34 on March 13, 2018, 06:37:56 PM

Quote from: babygun on March 13, 2018, 01:40:32 PM

Quote from: kraken-augustus on March 08, 2018, 01:57:11 PM

Quote from: markd on March 08, 2018, 10:54:32 AM

Hi Kraken, I have a question about the withdrawal information my bank receives when I initiate a SEPA withdrawal to them from Kraken. My bank has told me multiple times that they don't see where the money comes from.

All the banks I used to withdraw EUR from Kraken told me the same thing and some closed my account because of this. Is there a way that you guys could address this and like mention in the withdrawal details that the money comes from my account and add my name in there?

If my name could appear there, then that would be perfect. Please let me know, since this is a very important issue for me and many others I believe.

Like let's take this example:

Initiator's bank reference: 5xxxxxx6

Orderer's reference: NOTPROVIDED.

***QUESTIONS***

1. Could I somehow add my name to the "Initiator's bank reference" field?
2. Also for the "Orderer's reference" field, can I add a message like "hey, it's me mark".

Please let me know since this may help prevent closing my bank account.

Hello markd I understand that this can be a problem with your bank. Why don't you let one of our agents help you with that? Follow the link provided by Kraken-Septimus (see below) and a specialist will assist you.

Quote from: Kraken-Septimus on March 06, 2018, 01:17:38 PM

Could you please open a ticket here and escalate that ticket using /forms/2VolutBY6HBGJRRA3]this form? Please describe in as much detail as possible what had happened. Thank you for letting us know about this.

I was planning to withdraw some money from kraken, but I am now hesitating after reading this message. Why would we need to open a ticket and escalate it ? Kraken should need to add some more details to avoid any problems afterwards...

After reading this I asked the question to the support, so few days ago, and I'm still waiting for an answer actually.

latoxine34 could you share your ticket number?

Yes, I think it's : 1616663

PS : On the french forum there is a big talk about kraken '' bank '' account, if we must report it or not as bank account abroad, what happend in case of tax audit as our name do not appear, and if the only thing we can provide is a csv export with just numbers...