Quote from: LiveCoin on March 28, 2018, 09:34:32 AM

Quote from: algo_trader on March 27, 2018, 03:30:42 PM

Will you credit the deposit to my account?

You accepted the User agreement, when you registered at the Exchange. It says:

"The Customer acknowledges that she/he should independently monitor Livecoin Platform newsletters in order to get the latest update on the assets listing/disabling/de-listing, as well as on any other relevant information; in case the Customer fails to get a timely update, the Customer is not liable to lodge compensation claims against the Platform for the losses incurred."

Please, follow the rules of the User agreement, which you agreed on at registration. If you disagree with this, you should not use our service at all.

Quote from: juliusg on March 27, 2018, 07:26:06 PM

Is it not possible to agree on 20% fee on the manual crediting, which is totalling around $1200?

We have stated it many times already, that this operation cannot be done neither for 10%, nor for 20%. IPBC functions at Monero algorythm, it is a very anonymous and highly protected algorythm, we accept and credit transactions only if they are sent correctly. Otherwise we cannot be not sure that we have really received the coins. You are insisting that we have made this kind of deposits beore and we have to make it again for you now, but this is not true. We have suffered substantial losses when we tried to make that crediting. We have told you before. Now you want us to lose money again, only because you didn't follow the deposit conditions, and we have to cover the losses incurred by your mistake on our own expense. This cannot happen. We will not risk our or our good customers' money because of your fault. We have no legal right to risk all the IPBC coins belonging to other customers, who send correct transactions.

Somehow other exchanges do it, and do it for free. So we all know it highly possible, especially having skilled technical team and with all the proof that I have provided. But okay, let's forget about other exchanges. Let's focus on livecoin.

The problem is that you have done it for other people in the past with karbovanets $krb coin, which is identical to $ipbc. And you did it for 10% fee. How come suddenly the thing that was possible becomes impossible? In this case you are simply contradicting yourself. You know it is possible. You did it in the past. And you could do it again. You just dont want to, because for you its better to take all of my coins, instead of crediting and taking 10% or 20% fee.

I provided you all tx id's, exact amounts, and even screenshots showing where I sent the amounts to livecoin wallet. It even says my email name that coresponds to the same email that is used on both livecoin and crex24 exchange.

We both know that it is possible, and now you suddenly use this argument all over again. Then you used an argument about costs/etc. You just said that its only a financial thing, and I offer a considerate amount of money to get it resolved.

Is this really the amount of money that you would consider enough to screw over a user of your exchange? I really do not understand.

Please explain me - WHY ANOTHER USER GOT HIS CASE FIXED WITH $KRB WHICH HAS SAME PECULIARITIES, SAME ANONYMOUS PROTOCOL AND SAME PROBLEM WITH PAYMENT ID, AND YOU TELL ME THAT IS IT IMPOSSIBLE AND DONT EVEN ACCEPT DOUBLE THE FEE?