Quote from: nederhoed on October 17, 2013, 09:16:51 AM

Quote from: davout on October 15, 2013, 05:24:33 PM

Yes. When we're done fixing the issues with verification.

Hi Davout, thanks for responding to all these questions. And good to hear you're back in business.

While you're fixing the verification issues, please also fix the "additional documents" needed. I've already uploaded a copy of my passport and proof of residence, yet your site requests a second ID *and* a bank statement.

This is not KYC/AML, this is ludicrous.

For me personally, uploading ID and proof of residence is the max of what you can expect a customer to provide. Maybe a one time payment from my IBAN to verify the account name corresponds with the submitted ID.

Dear Robert,

As you've probably guessed we don't ask all this because we have some kind of weird documents fetish.
We have to work with the financial regulator, and currently that is the way it has to be.
You'd get asked the same documentation if you were to open a bank account in any French bank.

I understand it sucks for our customers (especially the ones that have been around for a while like you), and I would feel the same in the same position.
However remember that so far we're the only exchange that provides its customers with actual and legal individual payment accounts.

Quote from: nederhoed on October 17, 2013, 09:16:51 AM

Please review your verification policy, if you expect to get a 24-hour volume above the current 31 XBT ;-)

I'm really not worried about that, Rome wasn't built in a day, got burnt, rebuilt, and proceeded to conquer a shit ton of other cities that weren't built on such a rock-solid foundation.

Thank you for your feedback!