Quote from: Cloudbet on April 06, 2018, 08:42:36 AM

Hi ttr, this would depend on the type of query or problem you have. Our chat team will resolve most general queries there and then, but more complex questions (such as account issues, payments and specific bet grading) will be escalated to our specialist teams and take longer to resolve. They aim to provide a definite response as soon as practically possible but that depends on the complexity. Sorry for the long-winded answer but it isnt always possible to resolve complex issues quickly.

Regarding withdrawals, the vast majority are processed instantly. However, for larger amounts the process may take longer as we apply additional security checks.
In terms of your pending withdrawal, is your nickname different from ttr? If so, please PM me your Cloudbet nickname and/or your email address and I will look into this for you.

Nickname does not differ.

Ten days after the withdrawal, Cloudbet asked KYC.
I sent the documents and again I need to wait for an unknown time.

The sportsbook industry usually uses different rules regarding time. Withdrawal takes from 0 to 48 hours. The KYC procedure is from 24 to 72 hours.

But in Cloudbet you say only "you have to wait/ it all depends on the complexity/ we'll be back as soon as possible".