Quote from: testingtester on April 11, 2018, 10:12:14 AM

Quote from: timerland on April 11, 2018, 09:47:53 AM

Could you link me to where it has the wallet maintenance info?

I don't know if that's true, but if you had to check out an entirely different web page then that's absurd. I wasn't saying that you held full responsibility, I'm just saying that you could have avoided this if you looked more closely before depositing.

Sure:

https://hitbtc.com/system-health

So always check this before depositing etc. Still you will not get informed by the exchange when you register an account that it works this crappy way with them.
Btw. the last column implying at some coins that there are actions taken is quite misleading: I've seen many like mine, on which labels like "investigating", "upgrading" etc. did not change for days.

Quote from: timerland on April 11, 2018, 09:47:53 AM

Regardless, they should still be able to refund you the deposit. But how long that takes you never know, it could take months before the wallet gets out of maintenance.

Yep, this damages the image of all cryptos. So I hope, they do better in the very near future or get blacklisted by the major coins so they might vanish with their destructive business model.

Quote from: timerland on April 11, 2018, 09:47:53 AM

Any losses incurred you just have to cop it. Hopefully it's not too much.

Thank you and no: It is not too much because I tried with a rather small amount to check if it works ok. Obviously it does not so I wanted to share this experience as a warning for others who might loose thousands this way.

Great to hear that you didn't risk too much, and you did take the right steps by applying caution before you actually deposited any major amounts into the exchange. That should be something that everyone does to avoid major losses.

Thanks for the link to systems health, by the way.

Quote from: jhenfelipe on April 11, 2018, 03:25:09 PM

Another possible scenario was, during the time of deposit the wallet was online that's why you were able to get the address and before your deposit arrives the wallet becomes in maintenance. I thought of this because hitbtc seems to give a note and aren't giving a deposit address when a wallet is in maintenance (see image below which I got from hitbtc):

I agree, it could be would happened. Or as OP stated, it could be that they only added this week recently.

None of this is an excuse for ignoring support tickets, however.