Quote from: Bayard2018 on April 12, 2018, 05:37:26 PM

Quote from: jhenfelipe on April 12, 2018, 05:20:48 PM

Quote from: Bayard2018 on April 12, 2018, 04:53:44 PM

Hello,

I believe I may have been hacked, my 2FA pin has stopped working and I can't log into my account anymore, can an admin get back to me as soon as possible?

I believe you'll not get any help here. Most likely you need to submit a ticket. Go to https://www.cryptopia.co.nz/UserSupport , on the drop down Category : Account > Subcategory : Compromised Account, then click Create New Ticket. I'm not sure if how long it would take though before getting a response and action.

I cannot log into my account so I cannot submit a ticket, I have sent an email to support but I thought I might get a quicker response here. There is no support from Cryptopia here?

I believe they didn't process any ticket nor solve any problem here, in this forum. If you can't submit a ticket, the best option that I could think of right now is to tweet them in their Twitter page. You could get their attention there but there's no assurance of it. At least you tried the options left for you. Oh, and one last thing that you could try is posting in their Reddit page.