Quote from: chrxn on November 06, 2013, 10:42:33 PM

Quote from: FTWbitcoinFTW on November 06, 2013, 10:21:42 PM

Thanks a lot !
i had miss that one

Do they share the database account or i need to made a new account.
And if new account needed, how tie my order to the new account ?

Thanks gain !

I hate to be discouraging, but it might not be worth your time. Neither asic-hardware (cryptx) nor burnin bother responding to any emails having to do with refunds now, so you might start looking for other forms of recourse, whatever that may be.

I am no longer willing to excuse this at all. Once you stop providing responses in email or at least a status update to point to, all faith is gone. I lodged a complaint with BitPay, who said they will not resolve disputes, but they do log complaints. I will further investigate what legal remedies I can avail myself of in Germany this week.

If burnin or cryptx have something to say about the refunds, let it be soon and substantive, or prepare for the consequences of leaving your customers high and dry. Better than saying something, just do the refunds.

chrxn

It depends how he paid. Burnin appears to have submitted a list or something to PayPal of who has requested a refund. These people appear to have been refunded mid-Oct as promised. For people who paid by Bitpay or t/t it's a whole other story tho.