CEO News Update 20 April 2018

I have some very exciting news to announce this week regarding customer service,
account security and partnerships that I would like to share with you.
We are committed to delivering a fast, secure and customer focussed exchange for our users:

1. CUSTOMER RESPONSE TIMES ARE NOW 72 HOURS

We have achieved our target to return to a 72 hour response time and I can confirm that all new tickets will be responded to within three days,
or sooner if we can. We are aiming to achieve a World Class Service standard and will be able to share more news on how we are going to achieve that moving forward soon.
We aim to consistently demonstrate to our users that we can deliver on this promise.

2. DYNAMIC TWO FACTOR AUTHENTICATION (2FA) AS STANDARD

We have just announced that we are phasing out all static methods of Two Factor Authentication (2FA) to ensure our users experience a higher level of security.
As a first preference, we strongly encourage all users to set up a dynamic timed Two Factor Authentication such as an Authenticator App
(for example Google Authenticator or Authy) or a Cryptopia Authenticator Device.
The default for new users is a dynamic method of Two Factor Authentication with a unique code via Email. Please see this FAQ for further information.

3. EXCITING NEW PARTNERSHIPS

We had a great visit from Jason and David from the NEM Foundation this week,
and it looks like we are going to be able to come up with something interesting for you in the near future. Watch this space.

In summary, we have achieved our goal of delivering a 72 hour response time earlier than forecast for new tickets,
increased account security with dynamic Two Factor Authentication as standard and working hard to develop new
partnerships that benefit our users.

Happy Trading

Alan Booth
CEO