Quote from: Hhampuz on May 04, 2018, 01:23:42 PM

Quote from: game-protect on May 04, 2018, 01:20:33 PM

Quote from: Hhampuz on May 04, 2018, 12:49:03 PM

Quote from: game-protect on May 04, 2018, 12:29:02 PM

Does FortuneJack accuse you to have the screenshot of the Live Chat window manipulated?

Does FortuneJack deny that this chat session happened with them?

FortuneJack is obligated by Curacao licensing requirement laws to store the communication with players.

If they hold your withdrawal since over a month, they have to give you the reason. One month is enough to make a security check.

Quote from: NorwegianNoob on May 02, 2018, 08:11:11 PM

When confronting the support on discord with this, they just banned me. I have tried to send them emails aswell, but they don't replay to me anymore.

FortuneJack support banned you and do not answer anymore?

Make screenshots about everyhting.

When the OP reached out to me when he had "talked" with live support I was on the website and there was no button to initiate the live support. There's just no chance that he was actually talking to any official Supprot agent from FJ.

Only because you did not see a chat window (if true), does not mean there was no chat window available for others.

FortuneJack needs to state that the chat window was not working in general durimg the time NN made the screenshot.

If the chat window did not work during that time, do you know why chat was disabled?

I asked my contact at FJ and he confirmed that the live support had been taken down and had been down for a day or so (if not more) up until I asked.

refereeing to LinuxETC post:
@FortuneJack staff:
Care to explain such perhaps in all fairness since it seems your LiveChat was functioning? If it was "offline" (I believe noted elsewhere), then care to explain how your network and infrastructure was compromised including the LiveChat for a third party to perform such?