Quote from: miyamoto on November 30, 2013, 07:26:30 PM

Quote from: hobbymd on November 29, 2013, 05:39:04 PM

Quote from: freedomno1 on November 29, 2013, 03:16:48 AM

Well looks like they are lurking
Speed up announced Wink

Nov. 28, 2013, 5 p.m. - Speed up Customer Service! - Click to Read

We have just sped up our verification process and re-assigned workload to 6 full time people. Please be patient as over today and tomorrow there will be mass phone verifications conducted as well as ticket responses in the order in which they were received, we are starting our efforts on Nov 18th and project to be caught up by next week. We are devoting our full human resources to make this happen with the addition of 3 more part-time people to make a total of 9 staff working solely on tickets and customer service!

That and a whole message on zero fees which would not be processed because they would be below dust but they caught that one quickly
Just teasing Wink

customer service Grin

~~my ass~~, seriously I opened a ticket 24 hours ago and still waiting for the ~~response~~ problem to be solved !!! Yea I believe they got 6 FULL time people sitting there helping customers Grin

even worse nobody answers any phone calls Roll Eyes

They have long way to go before they understand what customer service means!!!!

Have you listened to the new voicemail message from Joseph David? What a completely condescending, arrogant way to handle interaction with his customers. It's like he is blaming customers for his lack of customer service. I have never, ever seen a business operate with such a complete disregard for their customers. They are not answering phone calls, emails, support tickets, and I have been a verified client for almost a year. Way to treat your customers, Cavirtex.

Your fees are outrageous; there is no excuse not to have adequate customer service. I was lucky enough to get through to a representative a couple of weeks ago, who told me the reason they are so behind is because they had people on holidays.

Cavirtex, you have a reputation for being a good exchange, but you are also developing a reputation for having a complete disregard for customer service. I beg you; please, please change your customer service standards. If you don't I can guarantee other exchanges will begin popping up in Canada who will be happy to properly service the market, and not charge ridiculous fees to do so.

Wow.... you must be really new to the bitcoin community if you think cavirtex has bad customer service.

If you were in an industry that grows 10 fold in a month and can collapse in a day would you be able to keep up.

As for fees transfer and trading BALLS

But hey if it allows cavirtex to grow into a mature trading platform I can live with it