Quote from: davewr2013 on December 23, 2013, 04:14:36 PM

Quote from: bobsag3 on December 23, 2013, 03:27:28 PM

Quote from: CYPER on December 23, 2013, 03:25:50 PM

Quote from: bobsag3 on December 23, 2013, 03:24:28 PM

Quote from: CYPER on December 23, 2013, 03:23:10 PM

Quote from: bobsag3 on December 23, 2013, 03:16:30 PM

Out of 6 nov jupiters, I now have 3 dead moduals, and a completely dead Jupiter. RMA is pretty fast... but Ill be down almost $1k in shipping by the time this is done. Seriously thinking about just chaging back the dead one... Not worth it after 2 weeks dead then another 3 weeks in RMA.

They make you pay for shipping?

$100 per module back to sweden for each, then they want me to ship the entire Jupiter back that wont work. I don't even have RMA numbers for the last module yet.

Hm, I never knew they segregate customers like that. All I know is that us people in Europe don't pay for return shipping.
Have you asked them about this?

from them:
"We can see that there is an issue with your whole miner.
Please write in large writing on the box RMA 131223-08 and send the entire miner back to the following address:
KnCMiner
Birger Jarlsgatan 33
11145 Stockholm
Sweden

The shipping cost to us will need to be paid by customer and we will pay for the shipping cost back. Please declare value as 1000 US dollar."

And In the past I asked- never answered. Not only do they want me to pay return shipping, but also to undermark the customs. Pretty sure its illegal to do that... not happy with a establish company asking me to do that.

Bob:

I have moved a lot of equipment across borders.

We (almost) always pay to return the equipment. The company (almost) always pays to send to us.

The declared valuation is the "value added" of the repair or "standard repair cost" as established by the company. They can say whatever they want. This is accepted practice -- no customs agent, broker or border official I know has ever attempted to second guess repair costs or practices. If you upgrade the machine -- that is another issue -- the upgrade cost comes into play on the shipment back to you.

Customs have already been paid -- both ways. Any additional charges would be "value added charges" -- for the cost of repairs -- additional materials etc.

We have moved literally millions in high tech gear -- this would not have attracted any notice as being unusual or "out of place" -- just the usual grumbling about lost time and the money spent.

hth

I understand this- I do the same myself.
But I would never ever ever ask a customer to lower the value, even if for a repair. That invites liability.
Im more pissed about having to ship back a $5000+ machine... after 2 weeks of unhelpful RMA emails that just confirmed what I told them. Or about the almost 1.2thash of lost mining due to 7 modules being DOA