You sound like a person, who if given the power to decide if the pool should get a quicker and better customer support service would decide against it.
The fact is that the pool has a very big profit margin and could afford such a thing.
I got two emails over the holidays from people who really deserved to be publicly ridiculed for how absurd their demands/requests were, and some of that frustration leaked into the post.
These is one of the many evidence of the infectious "entitlement attitude" of the Obama generation showing its ugly head. Much like those bitches who complaining (and even threaten to sue) about not getting their UPS packages before Christmas.