Quote from: dmbf on January 11, 2014, 10:26:47 AM

Quote from: dmbf on December 31, 2013, 04:31:29 PM

SBC doesn't appear as an option for me on the cashout page. This was one of the coins I'd set to not autoconvert to BTC, so why am I unable to withdraw them?

I haven't seen a reply to this question yet, nor have I received a reply to my e-mail to support on 5 January asking the same thing. It would be nice if someone could respond as I currently can't log in and check if they're showing in my account still and not seeing an option on the cashout page for SBC has made me rather concerned.

Are we talking about the website now, or the temporary cashout tool (which was closed last night) ? Based on your post above this, have you since been able to get logged into the site then? It was mentioned earlier (or went out in an email actually I think) that when the site had launched, any old email support requests would be deleted, and to re-send (as the majority of requests would no longer be applicable). Its likely I guess, that if you aren't getting password resets, you may not have gotten that one either. Its likely SBC wasn't listed on the temp tool because it was disabled on the site at the time, its since been re-enabled, and should properly display fine on the new site, if you have a balance.

Please email support again or drop by irc, and provide your username and that you aren't getting the reset requests (I assume these requests are from the new site and not pre-Jan 5?), and we can get it sorted. The new site uses a 3rd party email provider, so the problems that the temp tool had being blocked by certain isps, shouldn't apply.