Quote from: illinest on September 06, 2018, 07:34:04 AM

You mentioned a brown background. Any particular reason for that? I've always used a white background.

I ve used a brown background since my driver's license is pink-white, to make it easily distinguishable, no other reasons.

Quote from: sheenshane on September 05, 2018, 11:56:16 PM

Make it sure that the captured photo from your ID as a verification was clear (not blurred) and the ID number was there. Easy to get verified the account if you follow it will their instruction mate. Just have patience don't do panic.

As i ve explained my driver's license was crystal clear and not blurred.

Quote from: el kaka22 on September 06, 2018, 06:12:35 AM

I guess in my own case, I changed my document from drivers license to International Passport and it got accepted. Not sure if it was the desktop or the change of document that aided the verification, but what is important is to get it accepted.

I m using desktop to get verified and the only document i have is my ID and my driver's license (since i m European i dont need passport so far). I ve explained them that ID is of crap quality and they suggested me to use driver's license.

However what it makes me worry is that i ve received this email, which i see it has been sent to others

[Thanks for following up.

We understand your frustrations, and want to resolve your case as efficiently as possible. Duplicate tickets of the same issue will only confuse the team handling your case, and end up slowing down the resolution of your case because we respond to all open tickets.
]

and no other response (for 5 days now) from them despite the fact i ve just asked them politely to unblock my account so i can try to get verified again. Poloniex support was sending me emails 1 time every day (not helping though and frustrating) and after i started posting here no other communication.

Well hope its a coincidence...