If the admin's aren't going to be doing certain things like restoring accounts and replying to emails etc then that work really does need to be given to someone who can and ignoring it is only just going to make it worse as more workload stacks up and adds to the already huge backlog.
Agreed. I don't know what's stopping Theymos from delegating those responsibilities. Surely it can't be a money issue. As I said above, Vod had
volunteered to help restore accounts (hopefully my memory on that is correct, because it was a while ago).
Theymos already mentioned somewhere that he is not going to trust anyone while it comes to restoring an account and also the investigation of restoring an account takes lot of time than how it looks like to be,that is why he wanted to implement some automation for restoring an account.