Quote from: divinity on January 23, 2014, 09:55:50 PM

Quote from: BitJohn on January 23, 2014, 09:48:25 PM

I just explained that the new coins have no affect on the issues you were talking about.

Point being we are consistently upgrading hardware and adding people. New coins has little to no effect on this.

When I'm trading BTC/LTC/Doge any more than one trade in about a 5 minute span leads to an immediate backlog in returning funds should I cancel the trade. This sounds like a server issue, not a human resource issue or a ticket issue or a lawyer issue.

Therefore if the existing markets are suffering performance, it would make sense to me to improve infrastructure on those existing servers. Yet you guys go out and purchase more servers to add new coins (you said each coin has it's own server).

So when the Ferrari begins to sputter and slow down, belching smoke and going 5 m/ph max., oil dripping from the underside the solution is not to take it to the garage. The solution is to continue to allow it to sputter and belch and go out and pick up a new Lamborghini for the wife to use. When her Lambo begins to sputter and misfire, do nothing and go out and get another one.... same analogy.

Missing funds, delayed funds after a trade, returning funds after a cancellation are issues unique to the coins and the trade volume. It can be fixed if and only if, you deem it financially worthy. Yet as we've seen for months now, the answer comes as "nope, let's get new coins and new servers for them."

Do your investors ever read the feedback from actual users?

The worst part is, unlike all the other exchanges out there, you clowns not once ever lowered the fees due to your own inability to provide performance. We continue to pay ridiculous fees for inadequate service.

Our investors sure do read the forums. You said it your trading in the busiest market on the internet still has 0 to do with the new markets. I get your frustrated if you don't think we work around the clock to make improvements to that market you would be dead wrong. DOGE is the most traded coin out there right now and over 80% of that trading happens on Cryptsy. We are continuing to optimize that market to help with any issues as we do more users trade it as they can then do it faster.

We will continue to improve that market but fixes take time and have to be tested etc. It will get better not sure how I can explain that better. The other coins have zero no affect on it whatsoever.

These same stuff your talking about causes us thousands and thousands of dollars in lost possible revenues so why wouldn't we be?