Quote from: colomine on October 18, 2018, 01:23:33 AM

Quote from: cryptolumos on October 18, 2018, 01:12:20 AM

Been lots of updates, don't know where you are looking

@cryptolumos,
I was referring to private messages (DM) on Discord. I was also asking in the boards about updates on refunds and shipping. Only updtes I have seen relate to tech support on bitstreams and BCUs in general- i do not know how they relate to refunds. I got relieved a bit though when I saw photos with boxes At least the BCUs exist. It gives some hope. But it does not explain why nobody can take 3-5 minutes off or hire a secretary to make refunds.

Think of this - as customers we are only considered when we have paid. We do not say "sorry i will pay in 2-3 weeks or may be later when and if I get paid, may be, but please send the goods today". But for some reason we are expected to exercise patience and consider every problem of a vendor/seller that should not be our concern. And this all is presented as if somebody is altruistically saving the planet or feeding the poor. May be they are, and there is some altruism involved I cannot tell. Good if it is. But nobody signed for that here.

From what I've read the focus is to get the gear out then refunds. I don't know the logistics of the refunds to comment on how quickly they could be done. With the staff they currently have its all hands on deck getting gear out. You will get your refund but its not the priority at this point. Again this is just what it appears like on the discord.