Quote from: skivrmt on January 24, 2014, 09:03:44 PM

Quote from: Micon on January 24, 2014, 07:46:16 PM

Quote from: notserp on January 24, 2014, 06:58:12 PM

Quote from: notserp on January 24, 2014, 05:24:20 PM

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new super-DDoS facefucker (I am not quite sure if that is a technical term or more using the parlance of our times) *may* be blocking some legitimate players. We are working on that in addition to getting the clients back and the withdraws and other support emails.

Just a bit of PR help here Micon, I've been defending you and the site for a couple days while you work fixing the issues. You're coming at it all wrong by promising dates and times in might be back up. And then its back, but it isn't back, some people can play, some can't.

Little teaching thing in sales, used so often and any type of business: UPOD. UNDER PROMISE OVER DELIVER.

So simple to do. If you think the delivery of someones food order will take 10 minutes, say 15 minutes. If it comes early, the people will be happy.

So if you simply said, hey, this thing is really fucked up, it's looking like a week, but when we get back online we're going to be running a bunch of freerolls to make up for it. People would still be pissed no doubt. But when you come back online within 4 days, many people would be like, hey 3 days EARLY! And yes, I know its hard to know when during DDOS attacks, but when in doubt UPOD it. So simple.

Lesson for the day... Wink

I completely agree with this idea.

However, we still aren't particularly experienced at this and every situation is unique, we haven't done this many thousands of times like a restaurant. So inevitably we get to some point where it looks like it will only be an hour or so, we say "just a few hours" and then learn that we were completely wrong.

And in case anyone hasn't realized, Micon isn't actually stopping these bad packets himself, he only gets what info techs give.

We could forgo estimates, but we think they have some value even if they can't be very accurate.