Quote from: itsalwayssunny on November 21, 2018, 10:05:22 AM

Quote from: Skratch on November 21, 2018, 10:01:16 AM

Quote from: BlockchainCapsule on November 21, 2018, 09:57:54 AM

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Quote from: itsalwayssunny on November 21, 2018, 08:52:22 AM

Is there an application in your application that calls for support or chat support?

only email

It would be nice to implement the calls support or chat support Wink

More and more people are using chat-bots - after all, getting a response from support immediately, and not a few hours later, is sometimes critically important.

In my opinion, it's much more effective to solve a question with a person, since the chat-bot does not know the all answer on your question.

But, if we talk about quantitative indicators - people do not call very often. The reason is that users solve simple typical problems online - because during the working day they dont have time to call, but write a message - another thing.

And also bots have a lot of integrations with different applications and client can choose the way, that he wants to communicate with support.

i see your point,but I prefer phone calls