Quote from: CoinPayments on December 18, 2018, 07:00:44 PM

Hi,

We are sorry to hear the support ticket process has been frustrating for you. We have tried to automate the process as much as possible to give users answers as quickly as possible for the most commonly asked questions.

Please ensure you have properly submitted a support ticket so we can get to the bottom of the issue, as we don't monitor the forums very frequently.

Please ensure you go through both steps of the support ticket process while logged in to your CoinPayments account:
Step 1 - Go through the support wizard here: https://www.coinpayments.net/supwiz
o At the end of the wizard you will be provided with a support code that is valid for 1hr and a link to create a support ticket on FreshDesk
Step 2 - Open a support ticket on Fresh Desk using the support code provided in Step 1.
o We usually answer tickets within 24hrs.

Thank you,

CoinPayments Team

You should check forum complaints once in a while. Checking out this thread it is already 8 months since from the last reply and now you have answered and check it out this December.
It would be understandable if there are some delays on support a few days but on 8 months? Then you should changed that.