Quote from: purpleground13 on December 31, 2018, 11:25:44 PM

Well i fell for it again.

I got emails with all these new promotions with only 5x bet requirements and thought Id give them a chance.

I play over 25,000 ubtc and lost. I was suppose to get 5,000 ubtc back with the 5x wager requirement only to find out they will not provide it.

They claim I didnt opted in, when I did. In fact, I refreshed the page twice to make sure I was opted in.

The chat support simply repeated that I did not but they could offer me 10x 250 ubtc bets LOL

This is the second time they've pulled shady stuff with their promos with me. The first time they didnt solve anything until I posted it publicly. This the previous:

https://bitcointalk.org/index.php?topic=2083332.msg20824423#msg20824423

https://bitcointalk.org/index.php?topic=395617.msg20879080#msg20879080

I told chat I would be fine with an equivalent compensation but they offered me nothing close to what I am owed.

I know I know, I shouldve known better considering their previous stunts and current issues Ive been reading.

So again i am posting publicly to make sure they give what they promised.

EDIT: Their email response....

Hi purpleground13,

I have checked your case with our support and promotion teams and here is the clarification for you:

1) You have indeed opted in to a promotion, that promotion was a weekend promotion which you got rewarded on Monday.
Promo page: https://bitcasino.io/promotions/new-year-countdown-weekend-boost
2) Even in case you would have opted in to this Happy Hour Christmas promotion,
there was no gameplay between 24th and 27th and therefore you would not have been eligible for the cashback.

I'm sorry for the incomplete answer you received from our support team and I have raised this issue with them to avoid any confusion in the future.

Cheers,
Karl
Bitcasino.io