Quote from: Cloudbet on January 29, 2019, 12:13:59 PM

Morning all,

@AGD815 - I've just spoken to the teams that were handling the investigation into your friend's account.

Our investigation concluded that a VPN was being used to bypass our territory restrictions, and there has been no information provided by the account owner that confirms the claims of travelling in France. Records show them logging in from a number of different countries, all within minutes of each other, which only solidifies the case for VPN usage, which is strictly prohibited in our terms and conditions.

In situations like this our policy is to allow the player to withdraw all deposited funds, and then close the account. Due to the fact that we are unable to allow players from restricted territories to place bets, the results of any bets made will be void.

The player in question has withdrawn their deposited funds, and as such our teams now consider the matter closed. If the player wishes to take things further to Ask Gamblers or our license providers then we will be happy to provide the relevant information to back up our findings, and are confident in the outcome.

I can understand that this isn't what you were hoping to hear, and I'm really sorry for the stress this has caused you as an affiliate.

@youngamericandream - We don't allow players from the US to access our services, and this information is clearly visible on our site, and on the review sites such as Ask Gamblers that we host pages on.

You claim that you didn't know about this until after KYC was requested, however you shouldn't have been able to create an account from a restricted territory without knowingly bypassing our checks.

@cruso - As mentioned above, we don't keep deposits when players have found to have bypassed our security checks to register from a restricted territory. When they are found we return the deposit and close the account.

I can understand there is an ongoing debate in the crypto gambling world about KYC, and when it's appropriate to request information. We prefer to allow players the freedom to create an account to gamble anonymously (as long as they are not from any restricted territories) because we know that privacy is important to our customers, and only request information when flags have been raised - usually as the result of suspicious activity or confirmed VPN usage.

That being said, I will pass on the posts from some of the players here regarding the need for KYC during signup to our product manager and security teams, and ask that they take this into account when reviewing our policies in the future. Obviously I can't make any promises from my position but I can see there is a need for a debate to be had around this issue.

As usual I'm happy to answer any questions I can regarding the issues above.

Thanks very much,

Ronnie @ Cloudbet

Hello "Ronnie",

Nice of you to finally show up!
You must have not read my post. I will repeat, just for you: I am a dual citizen currently TRAVELING THE WORLD. I provided scambet with TWO sets of Passports to prove that, and was still denied by winnings.
I have now had two news outlets reach out to me and will proceed with full stories and interviews about what has happened here, as well as doing my own press release thru my own company (look it up, you have all my information). I will further direct them to 4 people who have so far reached out to me via DM and will cover their costs to do the same.

Cheers, should be a fun 2019 for scambet, I'll make sure of it.