Quote from: AGD815 on January 29, 2019, 06:20:10 PM

Quote from: AGD815 on January 29, 2019, 05:59:29 PM

Quote from: Cloudbet on January 29, 2019, 05:16:59 PM

Quote from: AGD815 on January 29, 2019, 05:02:56 PM

Hey Ronnie,

Can you provide the player with the logs that show the evidence he was Using VPN
I know for a fact he is in France and traveling abroad.

Thanks

@AGD815 - No problem, I'll pass on the request to our support teams for them to contact the account owner with an update.

Quote from: raven7886 on January 29, 2019, 04:45:35 PM

Also, if they paid you your money but blocked your account afterwards basically saying "you played here long enough and here is your money but don't comeback because of jurisdiction problems" that would have been fine as well. However keeping your money and than telling you not to make a scene or they will call the cops on you literally means "we do not want to be a casino anymore please let everyone know we are scamming people".

@raven7886 - As I mentioned a few times above, when we discover a player has deliberately bypassed our systems to create an account from a restricted territory then we allow them to withdraw their initial deposit before closing the account. The player above has already withdrawn much more than they have deposited at Cloudbet in total, so they are actually 'up' on us despite being caught out recently.

Thanks,

Ronnie @ Cloudbet

Ronnie... I have a contact who told me he used VPN to create a account at the end of last year. So will he be getting his initial deposits back. I believe he lost around 1 bitcoin, he only deposited and never withdrew. Unfortunately he wasnt even a affiliate. Lol. Should he contact you to get his bitcoin back?

Just FYI Ronnie. I have got several messages from users in my inbox stating they used vpn and are inquiring about how to get there deposits back.

I have a friend who lost about $250,000 with them using a VPN last year and they KNEW he was based in New York and using VPN. What did cloudbet do? Give him a VIP client service representative! Why? Because he was losing his ass with them. I'm getting ahold of those messages today.

Care to comment, "Ronnie"?