Quote from: Cloudbet on February 13, 2019, 04:57:15 PM

Please rest assured that we havent been ignoring the issue.

Quote from: marlboroza on February 10, 2019, 06:05:47 PM

Can Cloudbet confirm this:

Quote from: marlboroza on February 07, 2019, 01:58:16 PM

Quote from: Cloudbet on February 07, 2019, 11:53:22 AM

Bazinga442 - There have been several people from different territories contacting us via different channels to claim ownership of the account, with varying degrees of evidence provided. That's about as detailed as I can be without disclosing private information about the account in question unfortunately.

How many of them have access to account?

Quote from: Cloudbet on February 13, 2019, 04:57:15 PM

In this case, our fraud team has needed more time than usual as the case is quite complicated and involves several different parties and inconsistent information from the player. This is our standard procedure if there is any suspicion of fraudulent activity.

I don't see anyone complaining that Cloudbet withholds their 330BTC except Albert. How's that possible?

Quote from: Cloudbet on February 13, 2019, 04:57:15 PM

Empty words

Empty words

More empty words

Curacao Egaming - with which we are licensed - will act as an arbiter here and we are bound by any ruling they make. We encourage the player to reach out to them directly to present his case.

Why player has to reach Curacao Egaming to get his money?

Quote from: Cloudbet on February 13, 2019, 04:57:15 PM

Cloudbet have been serving customers honestly and reliably since 2013, and although player complaints do arise from time to time, we have always had a steadfast commitment to resolving them fairly and quickly. Sometimes however, thorough investigations are necessary to ensure that we can guarantee a safe and enjoyable gaming experience for all of our players.

This can sometimes take time, and we thank you for your patience and understanding.

Who are you trying to convince here Ronnie? Yourself or us? Players have to complain on random forums to get their money back. Recent example https://bitcointalk.org/index.php?topic=5105084.0 where Cloudbet tried to steal money from player under false excuse that player cheated in roulette.
After scam accusation all games mysteriously become legit and player got his money.