Quote from: ar8003 on February 08, 2014, 03:33:53 AM

Quote from: ar8003 on February 07, 2014, 06:23:05 PM

Quote from: Betcoin.AG on February 07, 2014, 11:55:07 AM

Quote from: ar8003 on February 07, 2014, 03:14:20 AM

Quote from: omahapoker on February 06, 2014, 11:19:14 PM

hello, i just wanted to check out the site and i deposited

0.0067722 BTC

then i read the min. deposit is 0.01

do i have to deposit 0.0034 more to get in?

omaha2pac is username

Good luck asking a question the support is non responsive. They took 10 credits from my deposit of 16 credits then i tried to withdraw my remainder and its going on 6 hours with no withdrawl or explanation on why they took/stole 10 credits from me. Email is useless too, they don't answer... Oh well a .60 litecoin lesson learned, i'll stick with the big reputable names in the field.

We currently have about 10,000 players, therefore of course we will get some that are not happy. About 2,000 players are litecoin only players. We frequently have players deposited 30, 40, 50 btc at a time. As you can see these players never complain, but we do expect complaints and will always address them. We also process between 50-60 withdrawals daily and again we do expect a complaint from time to time as it is part of every business.

We are not sure what your real intentions are because we frequently have threats via email from competitors but looking at your account, you deposited 0.62772000 ltc which equaled 16 credits. You won 6 playing blackjack and now then requested to withdraw 12 though you had a balance of 22. You have the ability to withdraw 22 credits in ltc which is 0.022 btc. We are not sure why you are saying your credits have disappeared, because they have not. Also, to say email is useless, because you have not heard in 6 hours we do sometimes have to sleep.

We are frequently rated a top 3 casino, sportsbook and poker room and if you check any thread you will see complaints from people. The simple fact is you just can't please everybody though we all work very hard to try. The unfortunate part it's always the player who is waiting for a few hours on a withdrawal of 0.02 btc or less. We always spend as much time taking care of these players as the ones that withdraw 50 btc and more, but they never complain.

Again we service about 10,000 players and enjoy and treat with the most respect every single one. If there is something more we can do for you please let us know.

Ok, so i can withdraw 22 credits ? If so I am happy. Maybe I misunderstood things. If this is true please withdraw that for me because i am still waiting to withdraw 12 credits, if as you say i have 22 please withdraw them and i will remove my negative post. But i have not recieved a thing...

As a man of my word I will say I just received my full withdrawal as was promised. I guess i got confused when i saw the -10 credits it was apparently just a glitch. I got everything I was supposed to and even won a little. All is well, play with confidence. Sorry for all the confusions.

Thank you for the follow up and we are very pleased that you won and noted the confusion on the thread. If there is anything else that we can do for you, please let us know. Thank you.