Quote from: BitTechNewbie on March 25, 2019, 08:50:30 PM

1) I wiped the Trezor
2) Restored wallet using the recovery seeds, and enabled the passphrase. Then when it asked me to login I used the 25th word from the recovery seed to see if that was the passphrase for the wallet.

nope that didn't work. Which I was hoping it would have.

Same issue no transactions, no coins, and the logo on the device didn't change.

Maybe the hardware is faulty and its internal storage is corrupted. Have you bought the wallet from SatoshiLabs (trezor.io) directly or did you purchase via a 3rd party reseller?

Either way worst case you should be able to retrieve your funds either via (a) a new Trezor or (b) Electrum. With (a) likely leaving a bit of a bitter taste in your mouth while (b) will expose your private keys to an online device.

Should you want to give (b) a try, look at the instructions here ("Recovering funds without Trezor device"):
https://wiki.trezor.io/Apps:Electrum

To reduce the risk from exposing your private key to an online device, consider booting from a tails disk, which comes with Electrum preinstalled:
https://tails.boum.org/install/

If you have a second device at hand that you could use for cold storage (ie. kept offline at all times), consider wiping this secondary device clean and setting up cold storage using Electrum:
http://docs.electrum.org/en/latest/coldstorage.html

Come to think of it, you could also go with option (c), restoring your Trezor wallet to a Ledger Nano S:
https://www.reddit.com/r/ledgerwallet/comments/7tdm1y/can_i_restore_a_trezor_on_to_a_ledger_nano_s/