We can release funds only and only if we comply with KYC/AML and have a guarantee of the account owner existance. This is a basic rule. Or, if a Judge order us to do so.
Up to know, we haven't received any request from the arbitrator and this is quite strange. So my question to Ms. Susana is: Do you have any news? Could you please request an update and let us know?
To answer your question more precisely, this is the first time since 2011 we had such a case.
So we will proceed as follow:
1) Wait for the arbitrator to be in contact with us so we can solve it. The OP declared she made the claim and I hope it is a true information...
2) In case we are not going to be in touch with the arbitrator because the OP bluffed.... we will look for legal advice how to handle the issue in accordance with the law and update you (the Community) about their reply. Let's decide a target date: If by the end of April we will have no contacts from the Arbitrator or authorities in general, point 2 will be execute it.
3) Last but not least, by the end of April, we will file a missing person report with Polizia Postale (in Italy it is in charge of Cyber crimes), providing them all the information we do have (including this chat and others) and requesting them to activate an international search to locate Ms. Susana which, if point number one is not happening, unfortunately we are assuming the worst for her.
Thank you
Now he invented a "missing person". I wonder if he couldn't invent a better lie?
They have two email addresses on file, both were used to contact them and I accused reception of the last email they sent:
La loro e-mail del 26 febbraio 2019 ("I'm writing you in reference of your account...") richiede informazioni senza alcuna promessa di liberare i miei soldi.
The "missing person" filed a complaint with the European Commission Online Dispute Resolution (ODR) with full disclose of identity (with the same two names they have on file) and evidence of ownership, backed by documents. He confessed here that he was contacted by the ODR after the complaint, that he confessed the amount of the money blocked and that the ODR presented several Arbitrage alternatives:Per quanto concerne l'arbitro finanziario, la cliente ha dopo tanti (troppi) mesi seguito la nostra procedura di reclamo indicata nelle TOS aprendo un reclamo tramite
https://ec.europa.eu/consumers/odr/main/?event=main.trader.registerAbbiamo ricevuto il reclamo, confermato gli ammontari che non sono in discussione e spiegato che dobbiamo procedere con le verifiche AML/KYC. A questo punto, ODR ha indicato alcune possibilità in Italia per una soluzione "amichevole" tramite arbitro e, tra le varie opzioni, è stata scelta quella dell'arbitro finanziario di cui, pazientemente, attendiamo contatto.
He rejected all arbitrage alternatives except the one he couldn't reject, the current Arbitrator, since this Arbitrator has automatic jurisdiction over them and so doesn't depend on their consent. Precisely the Arbitrator he is complaining about because of the delay.
I hope they won't wait for the end of April and
make me the favor of going to the Postal Police now, but better invent another lie.
By the way, about this question:
What will you do with the funds in the end if the user does not send you the information you are asking for?
(eliale) did not even answer the question from asche about what theoretically would happen to funds in the case there was no documentation going to be sent to Rock Trading.
The Rock CFO already answered it.
He wrote that he is going to keep my money "forever":
Either the customer provides to us, or to the authorities, his/her Id or we will have to wait forever.
Of course, those were the times he thought I had something to hide. After the complaint to the ODR, he realized he was very wrong and that this was going to end bad for him.
What kind of person is willing to keep other people's money "forever" against the letter of their own TOS/FAQ? You decide!