Anyway, because there is now an Arbitrator, we should all wait his contact.
As I wrote before, the OP should request an update of the procedure in order to try to speed up the resolution.
As a matter of fact, I authorize the OP, if she is willing to do so, to freely post here the request she made to the Arbitrator (without her sensible information obviously) in order for all of us to be up to date.
Thank you
Speed up the resolution?!
He already wrote clearly that he accepts the money is mine but he isn't going to respect the decision of the Arbitrator if he loses! Without even reading the decision or its legal grounds!Finally, she opened a claim as per our TOS and sooner or later we should receive a request from the arbitrator and try to solve the issue. The good news, at least I hope, is that the Arbitrator has the same Lady name we do have on file since 2013 and, hopefully, as soon as we will get proper documentation about the identity, we should be able to allow the Lady to withdraw.
However, if even in this case we won't be successful in obtaining the requested information, we are evaluating to open a case with Europol and ask them to investigate the issue.
Moreover, by saying that
We can release funds only and only if we comply with KYC/AML and have a guarantee of the account owner existance. This is a basic rule. Or, if a Judge order us to do so.
He again is confirming he won't obey the arbitrage decision, he will only release my money if forced by a judge order!
The Arbitrator is an expert on Italian Financial Law, but he wrote twice on a open forum that he isn't going to respect its decision! He doesn't care for his own word on their TOS/FAQ and he thinks he is above the Law.But he expects me to post documents here? What's the point?
I could send the scan of my banking account with the IBAN the Rock Trading have on file and even a banking document of the transfer made to pay the Arbitration cost (with the Arbitrator IBAN visible) which also has the two names the Rock Trading also have on file (but I would hide other personal details) or a scan of the email received from the EU ODR confirming the complaint also with the same two names they have on file, but I wouldn't do that until they explicitly and publicly renounced their against TOS/FAQ demand for KYC and promised to release my money.Obviously, they won't do that. So, forget about it.
Lesbian Cow, thank you a lot for giving him negative feedback. The Community support means a lot.
Things are even more illegal: their FAQ still says "Verification is not mandatory, but in order to deposit/withdraw fiat currencies you will need it" https://support.therocktrading.com/kb/faq.php?id=27 There was no change on their TOS on questions of verification. They have thousands of unverified customers but they are not demanding verification from them. They don't have 35500 euro. I don't want to withdraw euro, but bitcoin.
And on privacy breaches, on the italian thread he posted also nationality, banking relations on another EU country and a full irrelevant email from 2013:
https://bitcointalk.org/index.php?topic=5025233.msg49989828#msg49989828blurryeyed, thank you a lot for also giving him negative feedback.Anyone with doubts about the facts and without time, just read the quick summary on my OP: https://bitcointalk.org/index.php?topic=4975753.0And please give the Rock CFO negative feedback. https://bitcointalk.org/index.php?action=trust;u=35172
He has been for months on a lying spree on facts and law to try to justified his covert and illegal block of my 35519 euro (and 99 XRP).
Also the Rock CTO has been an accomplice, even if he kept silent after. Their emails were sent with a copy to the CTO too, including the last recent one:
https://bitcointalk.org/index.php?action=trust;u=15648I dare him to point out any lie from me!