Quote from: studio1one on April 04, 2019, 05:11:11 AM

Quote from: Ldogetrader on April 03, 2019, 04:07:52 PM

Hello guys i have a problem.

Two days ago i sent deposit from one exchange to another but transaction failed to be mined on etherscan due to OUT OF GAS.

Here's the link:
https://etherscan.io/tx/0x921d033415d9a010d6801cb6d5e313ace73df1d6854a1aa224dd1429f708c4db

Who can help me here,i contact exchange for refund but they say me this:

Dear Customer,
You made a deposit with a smart contract.
In this case, the funds have been lost.
We cannot offer you a refund
If the deposit comes from a smart contract, the funds do not go to our exchange.

That is why we can not operate these funds .

I realy dont know what can i do and dont know where is my deposit.

Some help?

Thank you

Which two exchanges were you using to transfer the ETH? This is the first time I am hearing about this kind of issue.
Shouldn't your ETH (minus gas fees) stay in the address if a transaction failed?

I sent from p2pb2b exchange to mercatox... I contact support from p2pb2b and they told me this:

Dear Customer,
You made a deposit with a smart contract.
In this case, the funds have been lost.
We cannot offer you a refund
Dear Customer,
if the deposit comes from a smart contract, the funds do not go to our exchange.
That is why we can not operate these funds .
We did not receive funds for this transaction. We can not operate them.

Now i want to know where disapear my deposit and can I get my deposit back to wallet.

who can i contact for this?

Thank you for answer