Quote from: storm2k5 on February 11, 2014, 12:39:59 PM

Phil,

I suspected that the capacitor placement might be different for different boards, also, I already mailed support with all the info, but no reply yet... (...) <---insert any amount of sarcasm here

Do you know how the RMA is handled? Like, do I need to send in the whole box or board beforehand? Or are there pre-exchanges of boards?

That issue you mention with a full die maybe not working if a single core has a problem, does it show itself in any other ways, like logs or other bahaviour?
One thing I noticed was that even tho my board has an 1.2 sticker the initialization log of the HFA device in CGminer says Hardware Rev 1.1.

If you guys need a new firmware beta tester for this issue out in the field (I know you probably don't) I'll be happy to help.

Also, another hardware question: What is the dip switch array on the board for? Anything usable or dangerous there?

thanks
storm

Hi Storm,

Sorry, I know we are hiring new support people, and I've been helping with training, but a I apologize if you haven't yet heard from them. I think there's just a huge backlog, and lots and lots of people asking about orders, etc. which slow down tech support issues.

I don't know how RMA works, and it's not my area. Sorry! I'm not really even supposed to be doing this, let alone asking around about other departments. All I can suggest is to be patient. I know nobody is just sitting around. We have crazy demand right now, I've never seen anything like it anyplace else I've ever worked.

The stickers mean different things, and it definitely doesn't mean anything is wrong just because the firmware listed version doesn't match the BOM version. Sometimes the BOM changes without any schematic changes and this can cause a version mismatch like you are seeing.

I appreciate your offer of beta, I'm sure everyone here would take beta code, but we simply don't have the resources to support a beta program right now.

The switches at present do nothing. They are not read.

-Phil