Quote from: jinkyyy on May 09, 2019, 05:31:31 AM

Quote from: passwordnow on May 09, 2019, 05:25:28 AM

Quote from: jinkyyy on May 09, 2019, 04:55:18 AM

I sent the wrong address a few weeks ago .

Then when you have messaged them? okay I thought that you made the transaction recently because Binance halt transactions lately so that makes sense. Moving on.

Quote from: jinkyyy on May 09, 2019, 05:16:09 AM

i hope poloniex will help me comeback my money .

They will help you as long as you give them the needed details and explain to them properly on what really happened and your situation. For now, we can't do something about it but to be patient and wait for their response.

My friends told me that poloniex will not support these issues anymore. I believe that poloniex is a reputable and best quality customer care platform, they will support me .

What? I've been hearing this kind of problem before and most of them were fixed due to the participation and resolution by the involved exchange. ~~I think your friends are just trolling you and discouraging you of not taking actions with that.~~

Quote from: jinkyyy on May 09, 2019, 11:46:37 AM

Hi Pham,

Thanks for reaching out.

You have sent USDT to your BTC address. Sending USDT to a BTC address means that the coins are not compatible, thus the transaction was not successful.

Poloniex does not offer a token/coin recovery service because the process to recover tokens is extremely complicated and may result in significant cost, time, and risk. To avoid this situation in the future, please take extra caution when depositing funds to make sure the coins match the wallet you are depositing to.

If you have any other questions about your account, let us know and we will be happy to help!

Best,
Poloniex Support Team

I am very sad when I receive a letter from poloniex .

Ohh myy this is saddening, I thought that they will take action on this, sorry for your loss jinkyyy.