Re: closed

I sent an email but will post here just in case it wasn't seen.

I requested withdrawal of Nxt and it never arrived.

From account history
12 Feb 18:01 -1,378.00000000 NXT Withdrawal, address: 3188455998465548903, TrxID:

No trxID is listed.

I assume you clicked release?

Yep.

Here's a prior withdrawal with a TrxID:
05 Feb 06:43 -1,426.00000000 NXT Withdrawal, address: 3188455998465548903, TrxID: 9789294727222890658

gotcha; then I assume you submitted a ticket and waited 4-5 days before posting here?

If not, then do that, and check back. If you've already waited 4-5 days, then I would PM kumuala (sp?)

I sent an email (customerservice@vircurex.com). I'm guessing that's not a ticket? Can you point me in the right direction?

Sorry for the semantics; yes, e-mailing their customer service e-mail is equivalent. Allow 4-5 days for a response.

However, I've also seen posts saying some of the e-mails bounce back not working.

I've usually gotten a response within the week.