I opened the ticket, I did not receive an answer, it is not a large sum,before I have had other transactions done that have passed normally

I think you should read this:

Source: https://www.forexbrokerz.com/brokers/hotbit-review

if you can get your funds, think if it will only be worth to continue using this exchange

You are accusing them since obviously you posted in this board, but can you please add more description and put evidence at the same time.

a quick google search realized that they do not provide good services