dont listen to this crackfoo, he is maybe on too much crack not to understand and see

- the disrespect towards the customer (i dont give a shit if you have a day job - if you are getting a fee, be it maintenance or anything else, this is your f.ing job, you are being paid for it0
- there is no excuse to have 0 communication days at a time
- there is no excuse to treat customers unequally - i am tired of writing "how come some request refunds on 11th and get it, while some request on 7th and not get it"
- it is none of customer's f.ing business that poor bobsag3 lost his blockchain - if he cant even keep a backup, he cant be entrusted with customers'  bitcoin
- they are all showing vital signals of life only when someone speaks out - look at DZ's, thomas's and bobsag's replies. it is always when they feel someone is "attacking" them - otherwise radio silence. any other post that is involving a question went unanswered.

tl;dr keywords: action reaction. customer service. money. idiocracy. bitching. no communication skills. idiocracy again. bitching again.

so yes, clearly the right strategy is nagging.

now if you excuse me i will enjoy the show, where is my popcorn? the climax is on 22nd when one and a half week is finished.

Asked on 2014-02-12 Received my refund today. That's 1 week when they did state it could take longer. Difference between what I spent and what I received was about 8% of my BTC investment instead of 1.5%. Not complaining, just reporting: It was only 2 shares, not a lot of difference here. For those receiving bigger refunds where that kind of error may cost you significant BTC, you may want to check the math. However, there may have been some kind of fee from their service processor for the orders making this refund accurate.