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Quote from: bankaero on September 13, 2019, 12:49:09 PM

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Quote from: bankaero on September 12, 2019, 10:16:06 AM

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Where is the head office of bankaero cards service located?

Our company is registered in London, but the head office with development and management staff is located in Riga (Latvia).

That is, any potential client can come to you for additional help, even a regular consultation?

We don't provide support services and consultations at our office, we are operating as completely digital organisation. However, in case you are interested in our project and would like to take a cup of coffee with our team, we could arrange a meeting in our office in Riga

Are you always in the office or just for a meeting with a client?

No, not always. Just during business hours from 9:00 till 18:00 (UTC +3), Monday to Friday inclusive. But in case you have support inquires, you are free to contact us in any time by opening support ticket. We strive to answer support emails within 24 hours. Sometimes, when customer support is overloaded with requests, the response time might increase to 48-72 hours.