Your claim is right and I also think you should be paid in full. The casino should have adjusted your stake against the max win but instead it didn't and hence should pay the full amount since they accepted the bet.
I have removed promotional materials supporting them for now. Hope they will hear you out and will pay you in full.
I have removed promotional materials supporting them for now. Hope they will hear you out and will pay you in full.
To be fair, according to their TOS they could have paid yahoo62278 nothing at all and instead refunded his bet. I don't think this qualifies as a scam, more like the right thing to do would be to pay the full amount.
https://roobet.com/roulette?modal=terms
Quote
[...]
do not warrant that the software and website are free from errors;
[...]
If there is a technical issue during a bet which our team can verify; you will be refunded for 100% of the bet amount.
[...]
do not warrant that the software and website are free from errors;
[...]
If there is a technical issue during a bet which our team can verify; you will be refunded for 100% of the bet amount.
[...]
However the site has quite a few glitches, even the TOS is full of grammar errors. They clearly need help debugging, which yahoo62278 is providing, so they should just pay up and thank him
Some sites do allow you to place a bet over max profit and some don't. The system we had in place allowed you to place these bets, but we've never encountered someone that has placed a bet that should pay over max profit like you have.
If yahoo62278 had lost, would he have lost the full amount or just the max bet amount?
Edit for missing words, as usual noticed only when someone quoted my post.