Post
Topic
Board Reputation
Merits 3 from 2 users
Re: Roobet.com not paying on their mistakes
by
LoyceV
on 04/12/2019, 07:01:24 UTC
⭐ Merited by yahoo62278 (2) ,Get-Paid.com (1)
This was never a bug. Some sites do allow you to place a bet over max profit and some don't. The system we had in place allowed you to place these bets, but we've never encountered someone that has placed a bet that should pay over max profit like you have. You made this request to not allow this to happen, very apparent, in our forum launch post and as stated - we will rolling out an update for this along with our dice bug fixes (when dice comes back online). You were well aware that this was not fixed yet and you accidentally placed a bet with a value that could not pay over the max profit. We understand your frustration but this on your end was a mistake and as I do hear that you feel you should be compensated for this accidental bet, your request had not been fulfilled yet and as stated you were aware of this.

For this to be placed as a scam acquisition is a bit absurd. As we hear your frustration this is not a scam or a bug in any instance, this is just how our casino was set up.
So you're saying you raised the house edge to ~80%, and that's the way you've designed your casino.
If the bet would have lost, you wouldn't refund it, so if it wins, you should pay. It doesn't matter that the click was accidental, those things can happen, and many people have lost due to accidental clicks too.

I've never encountered an online casino that allows bets that break max profit. Please share examples!

To be fair, according to their TOS they could have paid yahoo62278 nothing at all and instead refunded his bet. I don't this qualifies as a scam, more like the right thing to do would be to pay the full amount.
Not doing the right thing once puts an eternal shame on an online casino.