It seems the way treated you was very bad but they should have tried to resolve the issue in a more proactive manner after you opened this scam accusation against them. I am still not sure why they are convinced you had multiple accounts even after you explained the situation to them and you countered their claims about the use of same IP address with the account of your brother when he visited your home.
They changed their minds also when accusing me and blatantly lied more than once. They told me I was using bots and spider software first and wouldn't answer to me before I opened this topic to clarify, I mean you know the whole story...
All I can say is that I'm very disappointed as I thought of them as reputable betting platform.