I'm not sure about your experience but whenever I reach them out, they always are replying as soon as possible but it's not that forever and it's taking less than an hour. I think that's already the longest time that I've waited for them to reply.
Yep, the volume for games aren't that much and you can find some more or a better place if you want to but I think they're all good. However, if you think they don't pass on your taste, look for another one.
Its not about passing and going to another site.. I contacted their support, agent keeps saying "how can i help?" even after I asked the question. In one case he replied 9,5 hours later!.. And his reply didn't even answer the question.. In another case they replied 4 hours later. If agent is offline, support chat shouldn't show on site. SIMPLE. after trying to talk for 4th time, I insulted and quit, never to visit again.
Removed the insult from my original post even though they deserve it, won't even lower mywself to their level
That's a bad experience and I understand why you're very frustrated with them. This is for Onehash to make their support better because there are customers that wants to have interaction with the supports as quick as possible. But, they're not always like this and maybe you just have dealt with the wrong timing. I hope that Onehash will take action and reply on your concern regarding this delay of reply that you've got from them.