Quote from: CoinSkipper on April 10, 2020, 09:13:58 PM

Hello guys!
I'm a little bit shocked about situation that happened to me a few minutes ago on stake.com

I'm new at stake.com and today wanted to start play more with them.
I had about 950 TRX in my balance and placed 2 live bets on Sportbook.
When I came back after a few minutes to place one more bet I saw that my balance is too low....
My balance should be about 640 TRX (300 TRX and 20 TRX in game) but there is 2.5 TRX Angry

I checked my account history and there are a lot of games played in "dice" that I never opened at stake.com
Exactly 284 bets set to 0.03 wining chance that I never placed! It all happened within 1 minute!

I sent message to support and they don't want to investigate this case.
I'm really grateful that I had below 1000 TRX on this account because I could lost a lot of money but I still request investigate of this case and refund of all bets placed on dice.

Quote from: Symphonized on April 11, 2020, 05:59:25 AM

Quote from: CoinSkipper on April 10, 2020, 09:13:58 PM

(...)

Hello CoinSkipper,

We (Stake Staff) have been pronouncing several times now both here at Bitcointalk and our Socials that each individual Gambler should make their accounts more secure.

Things like enabling your 2FA, Email Confirmation and even checking your Sessions (Account -> Settings -> Sessions) on a regular basis is important.

There's nothing Support can do as refunding you since bets have been placed and it was by someone that had access to your account.

I would suggest you to enable such verifications and change your password to a more safer unused anywhere else one.

@CoinSkipper were you logged in using a public connection if yes then I would strongly advise you to disconnect from that connection immediately, and if you were using a secured connection then clean your device for potential viruses. @Symphonized while I understand that he wont get a refund, but the support should consider blocking the IP address if its different to what @CoinSkipper was using so that the other user is unable to mess with any other stake users account.