Quote from: Woohler on Today at 07:31:42 PM

@sportsbet.io: Should I ignore the information given to me next time by your live chat?
I can't imagine how disappointed I would be if I had actually won this promotion, and your decision was the opposite of what the live support had clarified to me earlier.
I just feel it's important for me/us to know for future reference if we should rely on the information given by live chat support or not.

Hi Woohler..

As you see by our support agents response ' all of them that are made to the promotional requirements'

Terms and conditions did infact state 1 entry per user.. so Im not really sure of your response here. Wink

However.. what I will say is that we have over 15 different languages covered on live chat in several different times zones. Now although that is impressive, it does sometimes come down to the support agent that you speak to having English as their 2nd, 3rd of 4th language!! Things can get lost in translations, and all the support agent did was make a word plural when it should have stayed singular. Although technically correct in what was said, it may have read "ALL entries count" this wasn't the case.

Also, in a previous update from me a few days ago, I said I would look after the BTC Talk guys here and In fact I want one of you guys to win. Grin

Ill mention again, and for the last time, this was a new product and the first promotion we did on it and we are already looking at ways to make it easier for the customer.

Our agents have to take calls about blockchain, deposits, withdrawals, free bets, free cash, even we get sent dick pics which is quite horrible! Huh

Also the big hassle we have at the moment is the amount of E-sports and Simulated sports on the site.. we are getting questions coming left right and centre on all that stuff.. and even I don;t know the answers.. it must be a madhouse in those support chats sometimes.

It will all work itself out eventually and Im on your side here. We ain't trying to flick you off honesty. Hang around and you'll see that.

best of luck guys.

Steve.
Sportsbet.io