My problem has not been resolved, they do not return the money, they reply to letters in support with standard phrases that they are investigating, wait ... Who can tell me what to do in this situation?
There is nothing much that can be done except maybe sue them if you have enough personal information about the people or company behind the exchange but you might spend lots of money on legal procedures.
Can they at least tell you what they are investigating?
Also, I am just curious what made you use such a fake exchange among all genuine and legit exchanges that are available
I have the feeling that they want to keep the money themselves.
The OP seemed to follow what is needed and he's being accused for using multi accounts which is not.
Looking for more reasons not to release his funds is a warning for other users of this exchange.
The money "lost" is considered a lot already especially now that almost all of us needed funds in this time of crisis.
Running after them will cost you a lot of money.
If the OP can't resolve this using those official accounts of bitforex, one thing that we can deduced from this situation - BEWARE of this exchange at all cost.
And this will serve as a warning for all those users, withdraw your funds as soon as you can.