Quote from: ferrykyra on Today at 12:29:22 PM

Quote from: Freewallet on May 17, 2020, 06:37:12 PM

Quote from: ferrykyra on May 17, 2020, 06:28:24 PM

Quote from: Freewallet on May 17, 2020, 05:52:55 PM

Hello,

Once all requested documents are provided, the procedure won't take long.
Please comply with the tips indicated by the support representative.

I already sent all document to verify my account, what else information do you need?

Please, answer a question: is there any word about "blocking funds with no reason" in user agreement?

By the way, according to your terms and conditions users doesn’t need to verify accounts to make standard operations in the wallet.
My lawyer got a screenshots of chat with your support, where you claim that is no need to verify identity to deposit, send and exchange coins.

I need to return access to my funds as soon as possible.
By my estimate, I have lost approximately $55,000 because of your actions.

Accordingly, I hereby demand immediate access to my account and the money therein. In the event that my account is not unlocked soon, I will be compelled to pursue legal action.

Hello,
The 5.4 clause of our terms specifies that. (https://freewallet.org/terms#5)
Please keep up with the requirements of our security dept and you'll be able to complete the verification soon.

I sent you all the documents that support required.
I've been waiting 3 days:
"Identity
Pending "

Please answer me right here, my user id - 0396a70b.

if you don’t unlock the funds in the coming days, I will sent complaint and all information to https://www.sec.gov/oiea/Complaint.html

I want to make my case public, because I dont want to wait months or years to unlock my funds.

Don't you find it strange that all tickets start to be solved only when they don’t post them on the forums? why don’t they dare right away by email? and chat caliper? Imagine how many people suffered from their fraud that did not write anywhere, either on forums or on other sites?
I advise you not to wait but contact the police. I want to get them to RETURN MONEY to EVERYTHING, not just those who post on the forums. Write complaints right away everywhere - on the Google Play App Store and the provider who issued them the domain https://support.namecheap.com/index.php?/Tickets/Submit/RenderForm