I tried to deposit some funds because I wanted to try the BITCOINTALK promotion code. but I don't get a bonus when I deposit, I already ask this to Support but they make me waiting too long and I don't get any information. because I was disappointed with this service I decided to withdraw my funds back but what I got here is my withdrawal request has been declined and they told me that I can't make a withdraw my funds because I'm not make a bet on their site LOL.. That's the first time I found a ridiculous rules on a gambling site so far.
@Cyber.Bet what is your position on his case? I hope you can resolve his situation so players will not be hesitant to deposit on your site.
I think it is related to the site's terms and conditions. He made a deposit, not playing with it then request a withdrawal. Some sites has similar terms where players need to wager at least xx amount before players can make a withdrawal. It can be related to KYC as well, probably rozak has not done the KYC procedure so he cant make withdrawal. Ofc, lets wait for cyber.bet to confirm about this case.